All it takes is one disengaged or grumpy employee for you to miss your aggressive (but reachable) stretch goals.
The staff member who begins to arrive a minute or two late consistently…
The admin who decides to take a day off from smiling at the front desk…
The employee who thinks to themself “that’s not my job” as they walk past a ringing telephone…
Every minor decision to deliver less than 100% puts us one step further away from our best-case scenario retention numbers, client satisfaction survey results, and company culture.
There is no best-case scenario available to us when we tolerate mediocrity.
As Muhammad Ali said: “It isn’t the mountains ahead to climb that wear you out; it’s the pebble in your shoe.”
Clean house of the pebbles.
-Pete
PS: Whenever you want even more BFU in your life, here are some free resources: